We would like to take this opportunity to thank you for what most definitely was a trip of a lifetime. When we were first approached with this opportunity, we had no idea what an experience awaited us. It is so easy to say, but so true…our WOW experience was a vacation of a lifetime. Our flight on Southwest Airlines from Orlando to LakeTahoe and back again was on time and comfortable. Words really cannot express our stay at the Grand Residence by Marriott. The staff went over and above every expectation from the beginning to the end. We have never been treated so well in that every possible need or want was met. The facilities were beautiful and immaculate. The rooms were breathtaking and so comfortable. We loved the fireplaces and the jacuzzi. Our dinner at Fire an Ice was outrageous, as well as delicious. The tour of Lake Tahoe was breathtaking and the cruise staff was friendly and knowledgeable. The lunch was delicious. The cruise was definitely a highlight of the trip. Lake Tahoe is a beautiful city. Our his and her messages were wonderful. My husband had never had a massage before. We appreciate the photo session and look forward to being able to pick our photos. The dinner at Riva Grille was out of this world. I have never had lobster tails as big as the ones served that night. My children are still talking about that meal. The scenery and staff were excellent. Our breakfast on our final day was delicious. I can still taste the fresh squeezed orange juice!
I’m sure that you get many thank you notes and hear many great things. I’m sure ours is no different except for the fact that this trip was afforded to us and made lifetime memories for our family. The last five years have been very hard and have caused my children to have to grow up more quickly than normal. This trip afforded us the opportunity to enjoy each other with “cancer” hanging over our shoulders. You gave my family a respite from the battle and for that I’m forever grateful. You pampered us and made us feel special and we loved it! Too bad we had to come back to reality! I guess I’ll close this with telling you what happened when my husband spoke with Heidi this past week. He said the first and last thing he said to her was “I love you!”, and ended the conversation by crying on the phone. I asked him why he was crying and he said, “What do you say when some one has changed your life?” A month later he still cries when thinking of our WOW Experience. I guess you could say that you hit it out of the park as far as we are concerned. Thank you once again.